Privacy Policy for Joe’s Building Supplies
Last updated: 4th September 2026
Joe’s Building Supplies (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in a transparent, secure, and lawful manner. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or purchase products from us.
By using our website or placing an order, you agree to the practices described in this Policy.
1. Who We Are
Joe’s Building Supplies
4th Floor
18 St Cross Street
London
EC18 8UN
Email:
Phone:
We act as the Data Controller for the personal data you provide.
2. What Personal Data We Collect
We may collect the following categories of information:
2.1 Information you provide directly
Name
Billing and delivery address
Email address
Phone number
Payment details (processed securely by third‑party payment providers; we do not store full card details)
Order history
Account login details (if you create an account)
2.2 Information collected automatically
IP address
Browser type and device information
Pages viewed and time spent on the website
Cookies and tracking data (see Section 10)
2.3 Information from third parties
Payment processors (e.g., confirmation of payment)
Delivery partners (e.g., delivery status updates)
3. How We Use Your Personal Data
We use your information to:
Process and fulfil your orders
Communicate with you about your order, delivery, or account
Provide customer support
Improve our website, products, and services
Detect and prevent fraud
Comply with legal obligations (e.g., tax records)
We only process your data where we have a lawful basis, such as contract, legitimate interests, consent, or legal obligation.
4. Legal Bases for Processing
We rely on the following legal grounds:
Contract – to process your order and deliver goods
Legitimate interests – to improve our services, prevent fraud, and operate our business
Consent – for optional marketing communications
Legal obligation – for tax, accounting, and regulatory compliance
5. Sharing Your Information
We only share your data with trusted third parties when necessary:
Payment processors (e.g., Stripe, PayPal)
Delivery and courier services
Website hosting and IT providers
Analytics and cookie providers (if used)
Professional advisers (e.g., accountants)
We never sell your personal data.
All third parties are required to handle your data securely and in accordance with UK GDPR.
6. International Transfers
If any third‑party service providers transfer data outside the UK, we ensure appropriate safeguards are in place, such as:
UK adequacy regulations
Standard Contractual Clauses (SCCs)
7. How Long We Keep Your Data
We retain personal data only as long as necessary for the purposes collected:
Order records: 6 years (legal requirement)
Customer accounts: until you request deletion
Marketing data: until you unsubscribe
Cookies: according to their expiry settings
8. Your Rights Under UK GDPR
You have the right to:
Access your personal data
Correct inaccurate information
Request deletion (“right to be forgotten”)
Restrict processing
Object to processing
Data portability
Withdraw consent at any time (for marketing)
To exercise any rights, contact us at:
[insert email]
9. Marketing Communications
We will only send marketing emails if you have opted in.
You can unsubscribe at any time by:
Clicking the “unsubscribe” link in emails
Contacting us directly
10. Cookies & Tracking Technologies
Our website may use cookies to:
Enable essential website functions
Improve performance and user experience
Analyse website traffic
Support checkout and basket functionality
You can manage or disable cookies through your browser settings.
If you want, I can create a full Cookie Policy to accompany this.
11. Security Measures
We take appropriate technical and organisational measures to protect your data, including:
Encrypted website (HTTPS)
Secure payment processing
Access controls
Regular security reviews
However, no online transmission is 100% secure, and you use the website at your own risk.
12. Links to Other Websites
Our website may contain links to external sites.
We are not responsible for their privacy practices or content.
13. Children’s Privacy
We do not knowingly collect data from individuals under 18.
If you believe a child has provided data, contact us and we will delete it.
14. Changes to This Privacy Policy
We may update this Policy from time to time.
The latest version will always be posted on this page.
15. Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact:
Joe’s Building Supplies
Email:
Address:
4th Floor
18 St Cross Street
London
EC18 8UN
