Terms & Conditions for Joe’s Building Supplies
Last updated: 4th September 2026
These Terms & Conditions (“Terms”) govern your use of the Joe’s Building Supplies website (“Website”) and your purchase of breathable membranes, building materials, and any other products (“Products”) sold through it. By accessing the Website or placing an order, you agree to be bound by these Terms.
1. About Us
Joe’s Building Supplies
[Insert business address]
[Insert company number if applicable]
Email:
Phone:
We operate as an online retailer of building supplies to customers in the United Kingdom.
2. Use of the Website
You must be at least 18 years old to place an order.
You agree not to misuse the Website, attempt unauthorised access, or interfere with its operation.
We may update, suspend, or withdraw the Website at any time without notice.
3. Product Information
We make every effort to ensure product descriptions, images, and specifications are accurate.
Colours, packaging, and appearance may vary slightly from images shown.
All measurements, coverage estimates, and technical data are provided as guidance only. It is your responsibility to ensure suitability for your intended use.
4. Pricing & Payment
All prices are shown in GBP and include VAT where applicable.
Delivery charges are displayed at checkout.
We reserve the right to change prices at any time before an order is accepted.
Payment must be made in full at the time of ordering using the payment methods offered on the Website.
5. Order Process & Acceptance
When you place an order, you will receive an order confirmation email. This confirms we have received your order but does not constitute acceptance.
Acceptance occurs when we dispatch the Products.
We may refuse or cancel an order if:
- the product is out of stock
- payment cannot be authorised
- there is an error in pricing or product information
- we reasonably believe the order is fraudulent or for resale
If an order is cancelled, you will be refunded in full.
6. Delivery
Delivery times shown on the Website are estimates only.
We are not liable for delays caused by couriers, adverse weather, or events outside our control.
Risk in the Products passes to you upon delivery.
You must inspect the Products upon arrival and notify us of any damage or shortages within 48 hours.
7. Returns & Cancellations
7.1 Consumers (non‑business customers)
Under the Consumer Contracts Regulations, you may cancel your order within 14 days of receiving the Products, unless the Products are:
cut to size,
customised,
made to order, or
sealed goods that cannot be returned for hygiene or protection reasons once opened.
Products must be returned unused, in original packaging, and at your cost unless faulty.
7.2 Business customers
Business‑to‑business sales are final unless Products are defective. Returns for non‑faulty goods may be accepted at our discretion and may incur a restocking fee.
8. Faulty or Damaged Goods
If a Product is faulty, damaged, or not as described, please contact us within 48 hours of delivery. We may request photos or evidence.
We will repair, replace, or refund the Product in accordance with your statutory rights.
9. Liability
Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any rights you have under UK consumer law.
We are not liable for:
indirect or consequential losses,
loss of profit, business, or revenue,
delays caused by third‑party couriers,
improper installation or misuse of Products.
You are responsible for ensuring Products are installed and used in accordance with relevant building regulations and manufacturer instructions.
10. Intellectual Property
All content on the Website—including text, images, logos, and product data—is owned by or licensed to Joe’s Building Supplies.
You may not copy, reproduce, or distribute any content without our permission.
11. Privacy & Data Protection
We process personal data in accordance with UK GDPR and our Privacy Policy.
By using the Website, you consent to such processing.
12. Changes to These Terms
We may update these Terms from time to time. The version displayed on the Website at the time of your order will apply to that purchase.
13. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact Us
If you have any questions about these Terms or your order, please contact us at:
Joe's Building Supplies
4th Floor
18 St Cross Street
London
EC18 8UN
